Please Note: By using Betmarket, you agree to this Privacy Policy. This Policy should be read together with our Terms and Conditions should be read alongside this Policy.
1. Introduction
Betmarket (betmarket.click) takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use Betmarket's website and services, how that information is used, and the steps we take to keep your data secure.
Betmarket believes that building a trusted betting platform requires complete transparency around data protection. That's why this Policy is written in plain, accessible language — so you always know exactly where your information goes.
This Policy applies to all registered users, visitors, and anyone who uses any of Betmarket's services.
2. What Information We Collect
Betmarket collects information in two ways — what you provide directly, and what is collected automatically.
A. Information You Provide Directly
| Data Type | Description | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Yes |
| Contact Information | Mobile Number, Email Address | Yes |
| Financial Information | Mobile banking number (Mobile Pay/Nagad), transaction history | Yes (for payments) |
| KYC Documents | Copy of national ID card or passport | Verification Period |
| Address | Current Residential Address | For KYC |
B. Automatically Collected Information
- Device Information: Device type, operating system, browser version
- Network Information: IP address, internet service provider
- Usage Data: Time Spent on Each Page and Buttons Clicked
- Cookies & Tracking: Session cookies, performance cookies
- Betting & Gaming Data: Betting history, win/loss records
3. How We Collect Information
Betmarket collects information through various means:
- Registration Form: Information you fill in when creating an account
- KYC Process: Documents Uploaded During Identity Verification
- Payment Gateway: Deposit & Withdrawal Transaction Details
- Live Chat & Support: Records of conversations with support
- Cookies & Web Analytics: Automatic Records of Your Activity on the Site
- Third-party verification services: Authorized Services for Age & Identity Verification
4. How We Use Your Information
Betmarket uses your information only for specific, legitimate purposes. We never use data beyond what is necessary.
- Account Management: Securing Registration, Login, and Account Safety
- Payment Processing: Processing Deposits & Withdrawals
- KYC & Age Verification: Meeting legal requirements
- Fraud Prevention: Detecting and blocking suspicious activity
- Service Improvement: Analyzing Feature Usage to Improve the Platform
- Customization: Showing Relevant Offers Based on Your Preferences
- Contact: Sending important updates, transaction confirmations, and support messages
- Legal Obligations: Fulfilling Legal Requests from Authorities
Betmarket does not sell your data. Any use of your information for marketing purposes is limited strictly to our own services.
5. Who Your Data Is Shared With
Betmarket shares information only under strictly limited circumstances:
Authorized Third Parties
- Payment processors: Only the information required to process Mobile Pay and Nagad transactions
- Identity Verification Service: For document verification during the KYC process
- Game Provider: Limited data necessary for game operation
- Technology Infrastructure Services: Trusted providers managing our servers and databases
Legal Obligations
Betmarket will disclose information when required to do so by court order, government directive, or legal process. In such cases, we always aim to share only the minimum information necessary.
Betmarket never sells or shares your data with advertisers, data brokers, or unauthorized third parties.
6. Cookie Policy
Betmarket uses several types of cookies on its website. Cookies are small files stored in your browser that help enhance your experience on the site.
Cookies We Use
- Essential Cookies: Maintaining Login Sessions & Ensuring Security — the Site Cannot Function Without These
- Performance Cookies: Monitoring Page Load Speeds
- Functionality Cookies: Remembering Your Language and Preferences
- Analytics Cookies: Analyzing Site Usage to Drive Improvements
You can disable cookies through your browser settings, though doing so may limit certain features of the site.
7. Data Security Measures
Betmarket uses industry-leading technology to keep your data secure:
- SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL
- Database Encryption: Stored Sensitive Data is Kept Encrypted
- Access Control: Only authorized staff can access user data
- Two-Factor Authentication: An Extra Layer of Security for Your Account
- Regular Security Audits: Regular Security Testing by External Expert Teams
- Firewall & Intrusion Detection: Measures to prevent unauthorized access
In the event of a security breach, Betmarket will notify affected users as quickly as possible and take the necessary steps.
8. Data Retention Period
Betmarket does not retain data longer than necessary:
- Account Information: For the duration of account activity and up to 5 years after closure
- Financial Transaction Records: 7 years after the last transaction (legal obligation)
- KYC Documents: 5 years after account closure
- Support Communications: Up to 2 years
- Analytics Data: Up to 2 years, excluding personal data
Once the retention period expires, data is securely deleted or anonymized.
9. Your Data Rights
As a Betmarket user, you have a number of rights over your own data. Contact our support team to exercise any of these rights.
10. Protection of Minors
Betmarket strictly prohibits anyone under the age of 18 from creating an account or using its services. We do not knowingly collect personal data from minors.
If there is reason to believe a user is under 18, their account will be verified and suspended if necessary. Any data inadvertently collected from a minor will be deleted immediately.
11. Contact
If you have any questions or concerns about our Privacy Policy, please get in touch:
Email: support@betmarket.click
We aim to respond to privacy-related requests within 30 days. Complex requests may take a little longer, but you will be kept informed of the progress.